Privacy policy

At Neervi Creations, we value your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit www.neervilifestyle.in, place an order, or contact us.

By using our website, you consent to the practices described in this policy.

1. Information We Collect

We may collect the following information:

  • Full Name
  • Mobile Number
  • Email Address
  • Shipping & Billing Address
  • PIN Code
  • Order Details
  • Payment Information (through secure third-party payment gateways)
  • WhatsApp communication details
  • IP address and browser/device information
  • Website browsing behavior through cookies and analytics tools

This aligns with the DPDP Act requirement to clearly disclose data categories collected.

2. Purpose of Data Collection

We collect your data only for legitimate business purposes, including:

  • processing and delivering your orders
  • order confirmation and customer support
  • return / exchange handling
  • fraud prevention and risk checks
  • payment verification
  • improving website experience
  • sending shipping updates
  • marketing offers (where consent is provided)

The DPDP framework requires that the purpose be clearly specified before data is collected.

3. Payment Information

Payments made on our website are processed through secure third-party payment partners.

We do not store your debit card, credit card, UPI PIN, CVV, or net banking passwords on our servers.

4. Cookies & Tracking Technologies

Our website may use cookies, pixels, and analytics tools to:

  • improve website performance
  • understand customer behavior
  • personalize product recommendations
  • measure advertising performance
  • improve checkout experience

This may include Meta Pixel, Google Analytics, Shopify cookies, and third-party app integrations.

5. Sharing of Information

We may share limited customer information only with trusted service partners such as:

  • shipping partners
  • courier companies
  • payment gateways
  • Shopify apps and service providers
  • customer support tools
  • marketing platforms

Your information is shared only to the extent necessary for providing our services.

We do not sell customer data to third parties.

6. Data Security

We take reasonable security measures to protect your data from unauthorized access, misuse, or disclosure.

However, while we strive to protect your information, no internet transmission is completely secure.

The DPDP Act specifically expects reasonable safeguards and security controls.

7. Your Rights

You may request:

  • access to your personal data
  • correction of incorrect information
  • deletion of your data where legally permissible
  • withdrawal of consent for marketing communication

These rights are specifically recognized under India’s DPDP framework.

For such requests, please contact us.

8. Contact for Privacy Concerns

For any privacy-related concerns, data correction, or deletion requests, please contact:

Email: support@neervilifestyle.in
WhatsApp / Call: +91 7489461877
Alternate Contact: +91 9425085956

9. Third-Party Websites

Our website may contain links to third-party websites, apps, or payment partners.

We are not responsible for the privacy practices of such third parties.

10. Policy Updates

We reserve the right to update this Privacy Policy at any time.

Changes will be updated on this page with the revised date.